Review Pelanggan untuk Alpen Apple Pie

I ordered a blueberry pie M size for take-away. The pie was undercooked (see photo attached). I called the store, and sent picture and video through Whatsapp. The staff agreed that it was undercooked and that they can exchange it within 24 hours. I said my driver is off tomorrow so I cannot go back there tomorrow. I suggested the day after tomorrow. They said no. I said please feel free to tell your staff to come to my house. They keep saying Mohon Maaf but always a No answer.

I asked to speak to the manager and the staff said the manager is not there and has been unreachable for a while. 

It was not my fault that the pie was undercooked and not edible. Businesses should take responsibility and own their mistakes. Very VERY disappointed at this place!!