Review Pelanggan untuk Tucano's Churrascaria Brazilian BBQ & Buffet

Came here yesterday to have a "buffet only" dinner with my partner. Food was good enough, with some of my favorites were the moqueca, polenta fritas, egg salad, and potato salad. Everything was good, until that I asked a staff standing near a corner about if "buffet only" dinner is included with drink or not. He replied with a yes and asked me what I wished to drink in which I replied that I wanted 2 glass of lemon tea that is free flow.

Soon after we finished our lemon tea and asked for refill, another staff (I think the manager) came to us and informed that the lemon tea wasn't available for buffet only dinner...and we will get charged for ordering 2 glasses of lemon tea. Both me and my partner were surprised and quickly checked the menu list in which we found that the free flow drink text is written just under the buffet only menu list (a very ambiguous menu statement), and we asked for another explanation. He stated that the text "free flow drink" is available only for churrasco package, and we still got charged for the 2 drinks.

The problem is, first the design of the menu list was really ambiguous that they put the free flow text under the buffet only menu. It should be placed on another page which has a churrasco package, NOT on the "buffet only" page.

Second, when I asked the staff if we got a drink or not if we pay for "buffet only", why he replied with a YES?? What really triggered me was when the manager gave the explanation to us...he said "We're sorry but luckily it was just a lemon tea, that shouldn't be a problem". What kind of irresponsible statement is that?? Not a problem? We paid 70k++ (82.6k nett) extra because of a miscommunicated statement they made and that was out of our budget from the beginning. It really ruined our mood and we completely lost our appetite to even continue eating.

Even the food is good, but our experience was ruined because of that. Next time, please train all of your staffs to completely understand the rule and conditions so there won't be another miscommunication happens again in the future.